Discover My IT Journey

Mansour Wade – Aspiring DevOps/Cloud Engineer

Explore my commitment to growth in cloud engineering and system administration.

Hire Me

Explore My Expertise

My Core Skills

Problem Solver

Delivering prompt and effective support to resolve technical issues and ensure a seamless IT experience.

Technical Support

Delivering prompt and effective support to resolve technical issues and ensure a seamless IT experience.

Networking and Troubleshooting

Skilled in diagnosing and troubleshooting network issues to maintain connectivity and optimize performance.

Documentation and Reporting

Creating and maintaining clear documentation and reports to track support activities and improve service delivery.

My Tech Background

My Tech Journey and Ambitions

Connect Now

I am Mansour Wade – an IT professional with a passion for cloud engineering.

My tech journey started with a drive for innovation and growth in the dynamic tech industry.

My Career

Professional Journey in IT

Insight

Sept 2021 – Present, IT Support Analyst

Technical Expertise and Problem Solving: Leverage strong analytical skills to achieve a 95% resolution rate for technical inquiries on first contact, effectively addressing issues related to hardware, software, security, and desktop applications.

Vendor Coordination and Infrastructure Monitoring: Manage vendor relationships for hardware repairs and proactively monitor customer environments, ensuring timely resolutions to alerts and maintaining optimal system performance.

Customer Support and Collaboration: Respond promptly and professionally to customer requests, instructing users on equipment and software usage, while collaborating with team members to propose enhancements and improve service delivery.

Yellow Shoes

Feb 2021 – Jan 2022, Level 2 IT Technician

Technical Support: Delivered on-site and remote second-level support for Windows and macOS environments, resolving complex user issues and enhancing satisfaction.

Asset and Network Management: Managed hardware inventory and ensured reliable performance of network devices, contributing to efficient operations.

Documentation and Professional Service: Developed IT procedures and user documentation while delivering exceptional service, consistently receiving positive feedback from users and clients.

Noxent

Nov 2019 – Feb 2021, IT Technician

Support and Troubleshooting: Provided on-site and remote configuration support, effectively troubleshooting hardware and software issues in a Windows environment.

Account and Network Management: Managed LAN accounts, shared drives, and mailbox access, while resetting passwords and unlocking user accounts.

Monitoring and Reporting: Acted as the first response to virus alerts and internet outages, utilizing monitoring systems, and created reports on hardware and software inventory to enhance IT operations.

Nova Networks

Aug 2018 – Nov 2019, Service Desk Analyst

User Support: Assisted users with various technical issues through ticketing and direct communication, ensuring quick and effective resolutions.

Account Management: Managed user accounts and access requests, helping users gain access to necessary resources.

Basic Troubleshooting: Helped troubleshoot software and hardware issues, contributing to a smoother user experience.

Explore My Work

Recent Projects

Portfolio & Site Customization

A WordPress portfolio site originally developed on XAMPP, now running live on an Azure VM. It features custom Gutenberg layouts, responsive CSS animations, smooth-scroll navigation, and an overlap-style hero section.

• LAMP stack on Rocky Linux → Azure VM
• CI/CD via GitHub Actions
• Migrated from Windows XAMPP to Rocky Linux lab
• MySQL database migration & <wp-config.php> tweaks
• .htaccess rewrite & login-loop fixes
• Custom Gutenberg blocks & CSS effects

View Live Site

GitHub Repo

Multi-Distro VM Lab Environment

VirtualBox lab running Ubuntu, Fedora & Rocky Linux, all networked and managed from a Rocky host. Serves as a sandbox for distro interoperability and automation.

• VirtualBox bridged & host-only network setup
• Cross-distro package & service management (apt, dnf, yum; systemctl)
• SELinux context & permissions troubleshooting
• NFS exports for seamless file sharing
• Central Rocky Linux control for all VMs
• Foundation environment for later Ansible playbooks

– *Details coming soon…*

Network Topology

GitHub Repo

Cross-Platform Web Servers

Combined manual deployments of Apache (Ubuntu/Rocky Linux) & Nginx (Fedora) with a Jenkins + Docker delivery pipeline for consistent, automated rollouts.

• Apache vhosts & Nginx configs with basic SSL
• SSH hardening & firewall rules (firewalld/UFW)
• SELinux troubleshooting for web-root permissions
• Jenkins master & agents on Rocky Linux
• Docker multi-stage builds
• Pipeline: checkout → lint → image build → push → deploy to • Azure VM
• Credentials & webhook security

– *Details coming soon…*

Network Topology

GitHub Repo

Automated Log-Backup Pipeline

A Bash script + cron job that archives your /var/log files every night and securely copies them to a central Ubuntu VM for long-term storage.

• Cron scheduling for hands-free nightly backups
• Robust Bash scripting (tar, date, error handling)
• Retention logic to prune old archives
• Secure SCP to Ubuntu “storage server”
• SSH key authentication & permission locking
• Centralized log archival for audit & recovery

– *Details coming soon…*

Network Topology

GitHub Repo

Want to explore more projects?

Check out my GitHub repositories

View My Credentials

Certifications & Achievements

#### Professional Certifications

*Check out my professional certifications—milestones I’ve collected on my ongoing journey.*

View certifications

#### Achievements/Skills

– *Details coming soon…*

View skills

Take The Next Step

Let’s Connect!

mansour.wade@outlook.com

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